Phi Phi Pirate Boat Refund Policy.
The information provided is accurate for reservations completed from phiphipirate.com only.
What CAN be Refunded:
- Any booking made via phiphipirate.com can be refunded no questions asked if there is 7 or more days until the specified departure date.
- If we have to cancel our tour on the date of your reservation, for any reason, you are entitled to a 100% refund of any funds paid.
What CANNOT be Refunded:
- No refund will be made for any reason if there is fewer than 7 days until your chosen travel date. This includes last minute bookings which are made inside the 7 day window.
- No refund can be issued if you are late to, or unable to reach the check in location at Phi Phi Island on time.
- No refunds will be given if you have booked our tour with the expectation we will pick you up from Phuket, Krabi, Ao-Nang or any other location apart from Phi Phi Island. Our tour is not affiliated with any location other that Koh Phi Phi. It is the sole responsibility of the passenger to arrange transport to and accommodation at Phi Phi Don Island.
How to Cancel a Reservation
Please request your cancelation via email only. We will process your cancellation/refund request within one to seven business days. We will NOT acknowledge any verbal / over-the-phone request or voice mail. Verbally speaking with our representatives without contacting us via email will not guarantee that your cancellation has been processed or acknowledged.
- Cancellations must be requested via email only.
- Contact Email: [email protected]
- Please note that cancellations are calculated based on the date we receive your signed Cancellation Request and travel service start date.
- If a tour is scheduled to depart within the next 7 days, we will not change a traveler’s departure date and will not offer a refund.
- All cancellations must be made directly with Phi Phi Pirate Boat, not via any agencies.
- Refunds will be processed via the same method, and to the same account used to create your booking either credit/debit card or PayPal. Refunds will be processed within 14 days.