Phi Phi Pirate Boat

Pirate Boat Refunds Info

Our simple and fair refunds policy allows for reservations to be cancelled and refunded if a request is submitted at least 24 hours before the tour date. Please submit refund requests by email to [email protected].

Garr, so ye be thinkin' of cancelin' yer adventure with the Phi Phi Pirate Boat, eh? While it's a shame ye won't be joinin' us on the high seas, we understand that sometimes plans change quicker than a squall. But fear not, matey—our cancellation policy won't send ye to Davy Jones' locker! Here's how ye can cancel or amend yer reservation with ease.

The information provided is only valid for reservations made directly through the official website of Phi Phi Pirate Boat (https://phiphipirate.com). Refund and cancellation policies may vary for reservations made through unauthorised sites, travel agencies, or in-person sales. For reservations made through any other third party, the cancellation policy will be determined by the merchant, and Phi Phi Pirate cannot assist with refund claims for tickets purchased outside of our website.

The Refunds and Cancelation information listed on this page is appllicable only to general admission tours on the Phi Phi Pirate Pirate. This policy does not apply to private charters on Phi Phi Pirate Boat.

Cancelations and Refunds

1. Refundable Cancelations:

Online reservations for the Phi Phi Pirate Boat can be cancelled and refunded for any reason up until 24 hours before the date of your tour with us. It's that simple!

2. Non-Refundable Cancelations:

Cancellation requests made within 24 hours of the tour date are non-refundable and will incur the full charge, regardless of the reason. Guests remain responsible for all pre-agreed payments, and we reserve the right to charge the full amount or seek reimbursement through alternative means.

1. Sickness: If cancellations are made within 24 hours of the tour date due to sickness, illness, food poisoning, or bodily injury, we recommend seeking reimbursement through your travel insurance provider. No refund will be issued and guests are still liable for the full payment.
2. No Show: We cannot accommodate late arrivals. If you fail to check in on time for the Pirate Boat, you will be considered a no-show and no alternative tour date will be provided. Guests are responsible for the full tour amount.
3. Phuket: If you accidentally book the Pirate Boat under the assumption that we provide pickup in Phuket, no refunds will be issued. Guests are responsible for the full ticket price, unless the mistake is identified at least 24 hours before the tour date.

3. Clarification on 24 Hours:

For a cancellation to be accepted and a refund to be approved it must be requested at least 24 hours in advance of the tour date. The start time or departure time of a tour is irrelevant. Example: a tour on the Pirate Boat booked for March 30th would need to be cancelled before midnight on March 28th. Cancellations received on the day before the tour (fewer than 24 hours) would not be approved.

4. How To Claim:

If you need to cancel your reservation and would like to claim a refund, you must submit your cancellation request in writing by email to [email protected]. Unfortunately we are unable to acknowledge refund requests submitted by message apps including Whatsapp or Instagram.

5. Payment Processing Fees:

If a refund request is approved, the refundable amount will be reduced by a 3% payment processing fee to cover non-refundable costs incurred by our payment provider.

6. Date Changes:

If you would like to change the date of your reservation with Phi Phi Pirate Boat please contact us by email at [email protected], at least 24 hours prior to the tour date.

Changing the tour date costs 100 Baht per person and can only be done once per reservation. This change is subject to availability and approval by Phi Phi Pirate Boat. Once a date change has been made, the reservation becomes non-refundable.

7. Name Changes:

If you can't use your ticket and want to transfer it to a friend or family member, there's a 100 Baht administration fee per reservation, subject to approval by Phi Phi Pirate Boat. Alternatively, you can get a refund if you cancel more than 24 hours before the tour date.

8. Weather:

Occasionally, the Phi Phi Pirate Boat Tour may be cancelled due to poor weather. Please note that the tour is an outdoor activity, and we do NOT cancel for rain. We only cancel if sea conditions are considered unsafe.

If the tour is cancelled due to weather or sea conditions, the final decision will be made on the day of the tour. Guests will be notified as soon as possible if this happens. If the tour proceeds but a guest decides not to join, no refunds will be provided, and the guest is responsible for the full ticket price.

In the event of a tour cancellation due to weather concerns, a full refund will be given without any deduction for payment processing fees. Alternatively, guests may be offered a different tour or a rescheduled date.

9. Crypto Refunds:

Payments made with Bitcoin, Bitcoin Cash, Dogecoin, or any other cryptocurrency are subject to the same refund policy outlined above. However, due to the volatile nature of cryptocurrencies, refunds will be issued in Thai Baht (THB) at the equivalent amount of the initial payment at the time of purchase. This means the refunded amount will be based on the THB value of the cryptocurrency payment when it was originally made, regardless of any fluctuations in the cryptocurrency's value. This ensures fairness and consistency for all guests.

Last updated: March 30, 2566.